Privacy Policy

Last updated: 21 March 2026

1. Introduction

DINEIN Malta ("we", "our", "us") operates the DINEIN mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By accessing or using DINEIN, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we may collect your name, email address, and phone number.
  • Order Information: Details of your dine-in orders, including items selected, venue, table number, and order preferences.
  • Venue Owner Information: If you register as a venue owner, we collect your business name, contact details, and menu data.
  • Communications: When you contact us, we retain the content of your messages.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: Pages visited, features used, time spent, tap interactions, and crash reports.
  • Cookies & Similar Technologies: We use essential cookies for session management. We do not use advertising or tracking cookies.

2.3 Information We Do NOT Collect

  • We do not collect precise geolocation data.
  • We do not access your camera (QR scanning is handled by your device's native camera).
  • We do not process or store payment card details. All payments are handled outside the app (cash, Revolut link, or MoMo USSD).

3. How We Use Your Information

We use your information to:

  • Provide and maintain the DINEIN Service.
  • Process and fulfil your dine-in orders.
  • Communicate with you about your orders and account.
  • Improve our Service through aggregated, anonymised analytics.
  • Ensure security and prevent fraud.
  • Comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Venue Partners: Your order details are shared with the restaurant where you place a dine-in order, so they can prepare and serve your food.
  • Service Providers: Trusted third parties that help us operate our Service (hosting, analytics, error monitoring), who are contractually bound to protect your data.
  • Legal Requirements: When required by law, court order, or to protect our rights and safety.

5. Data Retention

We retain your personal data only for as long as necessary to provide our Service and fulfil the purposes described in this policy. Order history is retained for 12 months. You may request deletion of your account and associated data at any time.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and Maltese data protection law, you have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Erase your personal data ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at privacy@ikanisa.com.

7. Data Security

We implement industry-standard security measures, including encryption in transit (TLS), secure database access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

DINEIN is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your data may be processed on servers located outside Malta within the European Economic Area (EEA). Any transfers are protected by appropriate safeguards in compliance with GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

DINEIN Malta
Email: privacy@ikanisa.com
Website: dineinmt.ikanisa.com